explains what an Address Verification System Error is, and how to fix it.
billing address does not match the address on your account...”
- You are receiving
this error message because the billing address that you have
typed into the UnitedSign checkout form does not match the
billing address on file with your bank or Credit Card Company.
When you authorize a payment
through UnitedSign.com, it sends the dollar amount and your billing address to your bank, requesting an Address Verification System (AVS) check (i.e, Does UnitedSign
have the right billing address?). This is a fraud prevention measure.
Presumably, a thief who steals your credit card will not know your billing
address and will have a more difficult time using it.
Your bank performs the AVS check
and either moves the money or tells our Credit Card processor that the AVS check failed,
that the address you entered on the UnitedSign signup for did not match the
address on file with the bank.
AVS check is done by your bank, not by the processor and not by
Confirm that the address on file
with UnitedSign matches the address to which your billing statement is mailed.
Some banks or credit card companies want the address to match where the
physical cards were mailed, and not the address to which the statements are
Post Office box addresses can
cause problems too. Sometimes there are addresses that may not match, even when
you enter them correctly into our system. If you are sure that your bank or
credit card company has a PO box address on file and your card is still being
declined, try updating your address within UnitedSign so that the number comes
first (e.g., try "123 PO Box" instead of "PO Box 123").
If you cannot get your card to
"go through," try a different card or a different payment method. We
apologize for this inconvenience and hope you understand that, to deter theft,
we cannot accept a credit card or debit card if the AVS check
We understand how frustrating
AVS mismatch problems can be and wish that there was something more that
we could do to help.
test is performed by your bank, not our software.
cannot override it, even if you call in and give us your credit card
number on the phone.